Getting Lean and Mean – Management Seminar
Event Phone: (717) 939-1781
- October 3, 2017
9:00 am - 12:00 pm
If you are a Owner, Supervisor, Service Manager, GM, Marketing & Sales Manager, or like many of us, an owner who wears several of those hats, this training is geared for you.
Best in class companies do not leave their fate to the weather. They rely on key performance indicators and a system for decision-making that minimizes risk, increases profitability and steadies what can sometimes feel like a listing ship. In “KPIs for ROI”, we will focus on the metrics, data and best in class standards so that leaders will have the tools they need to deliver strong company performance, regardless of the weather.
Registration fees include the following complimentary items:
Lunch will be provided at beginning of class
Our Instructor: Ed Cardell is Warm Thoughts’ senior marketing consultant, bringing a wealth of industry management, leadership and expertise to the company as well as to his individual training and consulting clients. Prior to joining Warm Thoughts, he was the general manager of one of the country’s most progressive and diversified fuel companies. Ed works with companies who want to grow their business, improve their operational performance and create a structure for success in the ever-changing energy landscape.Learn More – View Flyer
Getting Lean and Mean will cover:
• What are our top three KPIs? What should they be, and what are the levels my company should be performing at?
• How do we establish our marketing budget? What should I spend to sustain my current business? What do I spend to grow? Where should I invest? What should I avoid?
• Do I have communication training and coaching in place for my team? What should it look like? Do they know how to maximize email, texting, social media and phone skills? Will they ask for additional business? Do I have a spiffing strategy and can it work?
• What should my sales compensation structure look like? Commission vs. salary? What are the motivating factors for industry salespeople? What doesn’t?
• Am I sized right for today’s market? Do I have the right ratio of employees to customers to get the done well, efficiently and profitably?
• What are the best practices for the sales process?
• Is my HVAC work balanced correctly? How are my three revenue streams (installs, repairs, agreements) performing? And what should the right ratios be?