Sales Skills for Technical Employees

Event Phone: (717) 939-1781

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  • September 21, 2017
    5:00 am - 8:00 am

Today’s technicians are required to have an expanded set of competencies which include sales and communication skills. Help your technicians develop and hone their selling skills, as well as improve day-to-day interactions with your clients in this half day seminar. TechAdvantage provides vital training for your front line.

Registration fees include the following complimentary items:
Lunch will be provided at conclusion of class

Our Instructor: Michelle Wilson works with numerous oil and propane companies in the industry to evaluate the financial condition of the service department through separation of the HVAC financials from the fuel delivery sales. She analyzes key expense ratios to sales and develops strategic business processes to increase profitability and sustainability in the industry. She also facilitates trainings with technicians, customer service representatives, service managers and general manager.

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Sales Skills for Technical Employees will cover:

• Being comfortable with customer interaction & increasing customer retention through positive communication

• Being the professional face to the Company and providing superior service to each and every client

• Identifying, documenting, and understanding how to articulate a value proposition

• Being alert to possibilities to improve the energy efficiency of the home resulting in valuable sales leads for the company & reducing energy needs of the customers

• Informing customers of the improvements in the fuel they are receiving & the new technologies that will improve efficiency

Location

Venue:  

Address:
Manor House at Commonwealth, 300 Tournament Drive, Horsham, Pennsylvania, 19044, United States