Superior Customer Service & Selling Skills
Event Phone: (717) 939-1781
- October 3, 2017
5:00 am - 8:00 am
This half day seminar is open to all company employees who regularly interact with customers.
After two straight years of warm weather, we are in desperate need of revenues. This makes every customer more valuable than ever. Every sale more critical to close. Superior Customer Service & Selling Skills, will focus on helping employees improve customer relations, generate more leads, and close new business opportunities. This seminar will included testing, role playing, and communication drills.
Registration fees include the following complimentary items:
Lunch will be provided at conclusion of class
Our Instructor: Ed Cardell is Warm Thoughts’ senior marketing consultant, bringing a wealth of industry management, leadership and expertise to the company as well as to his individual training and consulting clients. Prior to joining Warm Thoughts, he was the general manager of one of the country’s most progressive and diversified fuel companies. Ed works with companies who want to grow their business, improve their operational performance and create a structure for success in the ever-changing energy landscape.Learn More – View Flyer
Superior Customer Service & Selling Skills will cover:
• Identify and answer the “hard questions” they will face about conversion or other customer-losing activities.
• Improve ability to upsell our products and services so that sales reps have more leads to work and more sales to close.
• Importance of customer-retention and overview of industry best practices for holding onto gallons.
• Champion the company and its products/services effectively.