Please note this schedule could change or be modified closer to the event. Additional topics also may be added.
Time: 12:00 pm – 12:30 pm
Location: PNC Park, Jim Beam Left Field Lounge
Keynote Speaker: Ieva Grimm – Next Gen Customer Service & Staffing
Presentation Description: Exceptional customer service and great people are not dependent on a brand new store building. What happens inside the four walls still has the power to create unwavering customer loyalty. See what you can do to get noticed for your service and for the people who deliver it.
Speaker Bio: Ieva Grimm, owner and president of SYNERGE is a “recovering convenience operator”. Her core focus is convenience retail turnaround and innovation which comes from more than 15 years of hands-on experience from board room, product and process development to store operations.
Ieva spends most of her time working side-by-side with convenience retail and foodservice operators around the country to find innovative ways to grow the business, drive profitability and sales.