Are you tired of all the talk about Millennials in the workplace? Us too. But here’s the thing there are
four generations in the workplace and marketplace and they all have different expectations. This
workshop has been designed to help you understand those differences and tackle them. These
differences can be an additional challenge to managing unless you know how to maximize your
expertise and interactions.
We apply the same process to your customers. Different generations value service differently which
makes this a chance to fall behind or stand out from the competition. After attending Making Shift Happen, participants will be able to:
Understand the four generations and what shaped their expectations and behaviors
Identify the value each generation brings to the workplace and marketplace
Identify the needs of each in the workplace and marketplace
Learn and practice techniques to maximize effectiveness
Time: 5:00 pm – 7:00 pm
Location: Fish Tales (2107 Herring Way, Ocean City, MD 21842)
Time: 8:00 am – 9:00 am
Location: Grand Hotel & Spa, Grand Room #1 (located on the fourth floor)
Please Note: Family members are welcome to attend breakfast at a cost of $20 per person per day.
Business Program: Dynamic Communication, Driving Forces & Emotional Quotient
Time: 9:00 am – 1:00 pm
Presenters: Mark Debinski & Lindsey Weigle, Bluewater Advisory
This interactive session provides an unbiased perspective as to how a person prefers to work with others in their workplace. One’s work style is neither good nor bad; it is what one does with their style that counts. Based on the DISC behavioral model, this section provides clear insights that help a person appreciate themselves while identifying areas for professional improvement. Equally important are the tools learned to recognize the primary and blended behavioral and communication styles of others, and how to adapt to achieve optimal impact, connection and communication with others.
Additionally, participants will discover their “Driving Forces” – the dynamics that need to exist in one’s job for that person to motivate him- or herself, and hence be engaged in their job. When a person knows what motivates their actions, they are better able to understand causes of personal conflict and better equipped to deal with conflict. And as a leader, when one understands what motivates individuals on their team, they can tap into those motivators to generate high levels of engagement.
And to develop a complete perspective on one’s leadership strengths and potential areas of improvement, we will delve into Emotional Intelligence, aka EQ. Studies have shown that 90% of the difference between average performers and start performers in leadership roles is their level of emotional intelligence. Participants learn what it is, why it is critical for leaders to reach an above-par level of EQ, and how to do just that.